Privacy Policy
EcoHearth Ltd. ("EcoHearth") controls the personal data collected on ecohearth.site. This policy describes what we collect, why we collect it, how long we store it, who has access and what rights you hold.
1. Who is responsible
You can reach EcoHearth Ltd. at 28 Castle Street, Edinburgh EH2 3EY, United Kingdom. For privacy questions, contact [email protected].
2. Legal framework
We process personal data under UK GDPR and the Data Protection Act 2018 and the other regulations in force in United Kingdom. If this policy and the law conflict, the law takes priority.
3. What we collect
When you order, we collect what is needed for delivery: your name, delivery address, email, phone and the order contents. This site does not collect or store card data. While you browse, the site logs technical data (IP address, browser, pages visited) via cookies described below.
- Customer contact and shipping details (name, address, email, phone).
- Transaction and purchase history.
- Technical telemetry and device diagnostics (IP address, browser type).
- Customer support communications.
4. Why we use it
- To process and deliver your orders and manage returns.
- To respond to your questions and keep you updated on your order.
- To protect the site and understand how visitors use it.
- To send promotions, but only if you signed up; you can unsubscribe from any message.
6. Who we share your data with
Couriers get the delivery details. The payment provider gets what is necessary to collect the payment. Hosting and analytics providers handle data on our behalf under a contract. We never sell personal data.
We never sell personal data. We process personal data only for the purposes described in this policy, in accordance with the UK GDPR and the Data Protection Act 2018.
7. How long data is kept
Order data is stored for the period required by accounting law, then removed. Account data remains until you close the account. Analytics data is kept for 14 months.
8. Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability in respect of the personal data we hold. To exercise any of these rights, email [email protected] and we will respond within the statutory time frame.
9. Security
Payments are processed entirely outside this store: cash is paid to the courier on receipt, and direct bank transfers are arranged by the customer with their banking provider. The store does not collect or store any payment details.
10. Questions about this policy
Email [email protected] or call +44 131 622 4032 during Mon-Fri 09:45-18:00. We respond to every request within one business day.
- Merchant
- EcoHearth Ltd.
- Registered address
- 28 Castle Street, Edinburgh EH2 3EY, United Kingdom
- [email protected]
- Phone
- +44 131 622 4032
- Working hours
- Mon-Fri 09:45-18:00
- Registration
- Company No. SC498945