How it works
From ordering at EcoHearth to the parcel arriving, there are four steps and no surprises.
Choose
Each product page tells you what is inside, how much you get and how it slots into a daily routine. Compare items, read reviews, then add to cart.
Order
Choose cash on delivery or bank transfer at checkout. Your confirmation email with the order number arrives right away.
Dispatch
Orders in before the daily cut-off go out the same business day, packed and given to an insured courier with tracking.
Use and return
Stick to the routine on the label. If you change your mind, return the item within 30 days; the Returns page has the conditions.
The standards we work to
Natural, Renewable Materials
We use organic cotton, bamboo, and recycled glass that are kind to your home and the planet.
Small-Batch Craftsmanship
Each item is made in small batches so we can control quality and avoid waste.
Quality Checked Before Dispatch
Every order is inspected by hand before it leaves our workshop, so you receive only the best.
Direct Doorstep Delivery
Your order is packed in plastic-free, recyclable packaging and tracked to your door.
Common questions
Are your products really plastic-free?
Yes, all our products are made from natural materials like bamboo, organic cotton, and glass. We never use plastic in our products or packaging.
How do you deliver my order?
We dispatch orders on business days before 16:00. You'll receive a tracking link by email or text. Delivery times and costs are shown at checkout.
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging for a full refund. Just contact us to arrange the return.