Frequently Asked Questions
Find fast answers to typical questions about orders, shipping times, warranty, and returns.
Are your products really plastic-free?
Yes, all our products are made from natural materials like bamboo, organic cotton, and glass. We never use plastic in our products or packaging.
How do you deliver my order?
We dispatch orders on business days before 16:00. You'll receive a tracking link by email or text. Delivery times and costs are shown at checkout.
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging for a full refund. Just contact us to arrange the return.
How can I be sure your products are authentic?
Every order is checked by hand before dispatch, and we source directly from trusted makers. If you have any doubts, our customer care team is happy to help.